SriLankan Airlines relaunches website
SriLankan Airlines relaunched its website, www.srilankan.com, with a modern look and feel and with improved functionality to enhance user experience.
The website features an intuitive design ensuring better performance across all devices keeping in line with industry standards and best practices.
Taking into consideration the new trends in the air travel industry and customer needs the airline unveiled the modified website with a completely new look and feel with added features. The site contains several enhancements such as the ability to view the latest offers and fares to many destinations easily and providing an optimised search option for better surfing. This is in addition to enabling users to book tickets on the go with a seamless web experience on any device.
The website is equipped with the intelligence to identify the most popular routes searched by visitors and offers dynamic fares at a glance, making it easier for users to make their purchase decision. The upgraded features are easy to navigate and are instinctively laid out for hassle-free planning. The addition of a feedback section for visitors to provide their responses facilitates the airline to improve the user experience on srilankan.com further.
Once a visitor logs in to srilankan.com, the website offers a total trip management opportunity for existing and new customers. This includes the complete customer journey from information on travel requirements and latest updates, booking a ticket, requesting an upgrade to business class, secure a seat with extra legroom, advanced reservation of a seat, preordering meals, online check-in, 24-hour chat assistance and other pre- and post-purchase support options.
Moreover, passengers using this customer-centric webtool are now able to view fares to their preferred routes at a glance, value-added services and payment options available for their country of purchase under travel information.