SLT-MOBITEL Customer Contact Centre to receive ISO 18295-1:2017 Certification Also Awarded ISO 9001:2015 for Quality Management Standards

CEYLON TODAY | Published: 2:00 AM Oct 20 2021

Reinforcing customer-centricity in providing excellent services, SLT-MOBITEL Mobile has become the first in Asia to receive the international ISO 18295-1:2017 quality standard for its Customer Contact Center (CCC) operations recently. Additionally, SLTMOBITEL was also awarded ISO 9001:2015 for demonstrated ability to meet customer, statutory and regulatory standards. 

ISO 18295 specifies requirements and standards applicable for any customer interaction with a CCC. The standard contributes to creating efficient customer service, providing clients and customers with services that continuously and proactively meet or exceed their needs. Commenting on the recognition, Jean Fernandez, Senior General Manager, Customer Care at Mobitel (Pvt) Ltd. said “We are privileged and honored to be recognized as the first Mobile network in Asia to receive the ISO 18295 certification. These recognitions are a testament to our expertise and untiring dedication to constantly evolve and improve our processes and services to meet the highest international standards.

CEYLON TODAY | Published: 2:00 AM Oct 20 2021

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