SLIC recertified ISO 9001:2015 compliant
Sri Lanka Insurance Corporation (SLIC) has again been certified by the SGS Lanka as being compliant with the ISO 9001:2015 quality standard. SLIC obtained the ISO 9001:2008 certifications in 2009 which transitioned to the latest ISO 9001:2015 certification in October 2017.
The SLIC Head Office and all branches meet the requirements of the ISO 9001:2015 standard and is recertified till 2023. This International Standard is based on the quality management principles described in ISO 9000 inclusive of customer focus, leadership, engagement, process approach, improvement, evidence-based decision making and relationship management.
The scope of the certification covers life and non-life underwriting, claims settlement and support services of the Head Office and its branches.
ISO 9001:2015 specifies requirements for a quality management system when an organisation needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.