PUCSL launches mobile service
The Public Utilities Commission of Sri Lanka (PUCSL), the electricity sector regulator, together with the Ceylon Electricity Board (CEB) and Lanka Electricity Company Private Limited (LECO), launched the first-ever island-wide provincial mobile service to solve the complaints of the electricity consumers, with the participation of more than 500 electricity consumers in the Southern Province.
Issuing a Media release, the PUCSL said: The mobile service will be held in all nine provinces, addressing the electricity complaints of the consumers and offering them with a solution or a procedure then and there, share the regulatory tools with the consumers who seek information, introduce the new services by utility providers, provide solutions for the issues with regard to the way leaves which are under the powers of divisional secretaries, provide new electricity connections, etc.
“It is a concept of the President and the Prime Minister that public servants should go to the public and serve them. So, I invite the public to come and receive this service and get solutions for the issues you have,” Somarathna Vidanapathirana, District Secretary of the Galle District, said at the launching ceremony of the Southern Province mobile service at Hall De Galle, on 17 September 2020.
According to the statistics of the Southern Province mobile service, about 500 complaints were received and solutions were provided to all the issues at the premises. Most of the complaints were about way leaves, electricity supply to block out (auctioned) lands, meter shifting, new connection and name changing of the electricity connections.
The PUCSL received 865 electricity complaints from January to September 2020, compared to 1,382 electricity complaints received for the same period in 2019. The PUCSL was able to facilitate 1,244 electricity complaints from January to September 2020. A majority of complaints were about the issues with regard to way leave, billing, new connections, meter related and electricity quality related.
The next stop of the mobile service will be Anuradhapura and Polonnaruwa in November, addressing the issues of electricity consumers of the North Central Province.