For the Gentleman in You
By Shanuka Kadupitiyage
There’s nothing as refreshing or satisfying to wear as a bespoke suit or even any bespoke article of clothing. Knowing that what you wear is one-of-a-kind and unique to only you, tailored for your body with the design and materials of your choosing, is definitely one of the best confidence boosters ever. Of course, all this depends on the tailor, his or her experience, attention to detail and passion for the craft coupled with great customer service even after the suit is picked up. The promise of satisfaction could easily convert into disaster, depending on your tailor.
An experienced, dedicated craftsman would elevate your experience to the greatest heights. A mediocre one who only pursues profits and clout would certainly bring the opposite, leaving you with disappointment and an empty pocket. This brings our attention to Gentleman Street, a brand that provides bespoke clothing with some of the best customer service provided to all its clients and has been gaining a lot of attention because of it. To learn more about Gentleman Street, Ceylon Today reached out to Chief Operating Officer, Chalith Hemachandra to learn more about their brand, and what they have to offer for anyone who steps in.
“My father, the second-generation in a family of tailors with an eye for intricate design and detail, having almost a decade’s worth of experience of the industry working overseas, Anura Hemachandra launched Westwood Tailors in 1988 in Maliban Street, Colombo 1. Starting with these humble beginnings, Westwood tailors bloomed into the dependable, unfaltering business it is today, even becoming the official clothing supplier for Sri Lanka Cricket in 2004,” Chalith shared. Returning home after completing a Degree in business management in Australia, the third generation of the family, Chalith Hemachandra wished to include the chic class of tailoring he saw overseas, and after careful market research and a qualitative study of the core of the business, spearheaded a revamp of the brand, launching the brand, ‘Gentleman Street ’in 2019. Located in Kiribathgoda, Gentleman Street has already amassed a reputation for its bespoke tailoring, which offers chic, sophisticated, and classy finished products.
What services do you offer?
We offer bespoke tailoring services for custom-made suits, tuxedos, and other clothing items such as trousers and shirts. Along with that, we also offer bespoke, customised shoes, ties, bow-ties, belts, tie-pins, cufflinks, and a range of other accessories to customers.
What is your target clientele?
We offer a range of imported materials from various price ranges, from more economical choices to the most premium fabrics. Although our focus is on spreading our influence in the Colombo metropolitan area, our target clientele is every gentleman who steps into our showroom. We promise the best of service and quality tailoring to all of our customers.
What sets apart Gentleman Street from any other bespoke tailoring brand in Sri Lanka?
Although Gentleman Street is a fairly new brand, we have stayed true to our heritage, and experience as a tailor operating in Sri Lanka since 1988. All the expertise of our tailors who have worked with us for years continues to raise the bar in quality. We have a fully operational fulfilment centre with 20 staff members, all specialised in their craft. My father and I oversee operations in every step of the tailoring process, from measuring, cutting till the finished product reaches the client’s hands, and we ensure the highest standards of quality are maintained. Also, even though we are only an SME, we still follow the most stringent industry standards, including the NIKE standards. Because of that, Gentleman Street has strict guidelines on wastewater management, manufacturing restricted substance lists, new source approval process, basically maintaining high quality with minimal environmental impact.
How big of importance does Gentleman Street pay towards customer service and satisfaction?
Gentleman Street, even before we adopted the name, always valued excellence in customer service and satisfaction. Our goal is to provide the best service and satisfaction possible, even after the work is done. Gentleman Street offers the best of its service for all of its customers, regardless of their budget or price point. Also, we provide free alterations and adjustments, even after the order is picked up, making all of our clothing perfect heirloom pieces to pass on to the next generation.
What is your vision for the future of Gentleman Street?
We want to continue providing the best service and bespoke clothing to our customers, bringing the energy of a young brand, enriched with decades of industry expertise and experience to serve more of the public, giving the best bespoke experience to all of our clients. Working with my father, and Showroom Manager, Rasika Magamage, we aim to spread our influence, sharing our superior service to more people in the Colombo metropolitan area and hopefully, beyond. My goal for the brand is to take it to the international market.
(Pix courtesy - Radith Rukshan Photography)