DFCC Bank Implements Non Face to Face Digital Account Opening Process
DFCC Bank moves forward by implementing the Non-Face to Face (NF2F) on-boarding process based on the guidelines issued by Central Bank and accessing the database of department of registration of persons to verify customer national identity card information. The process was implemented in May 2021 and many customers since have been on-boarded.
This initiative was timely as well with the present outbreak of Covid-19 phase 3 and minimises the risk of spread of contagion since customers can on-board from the safety of their home using any device of their choice .
The recently introduced its NF2F digital account opening process which includes video verification using the “DFCC Video Chatz “ video banking service hosted on the bank’s cutting edge trilingual website.
Resulting from the recent guidelines issued by the Central Bank of Sri Lanka (CBSL), DFCC Bank has developed this fully integrated and seamless customer on-boarding process which allows customers to open accounts digitally online without having to step into the bank branch anytime from any place .The National Identification Card (NIC) data stored in the Department for Registration of Persons’ (DRP) system is integrated to facilitate this seamless process digitally and offer customers the convenience to open Savings Accounts, Foreign Currency (FCY) Accounts, Fixed Deposit (FD) accounts and Special Deposit Accounts (SDA) virtually.
Following this process the applicant will be able to choose a convenient time for a video call with the bank representative for the verification process to take place to fulfil CBSL guidelines on the e-KYC process.