Customer Relations Management Centre relocated
HNB General Insurance Limited (HNBGI), the fully owned subsidiary of HNB Assurance PLC (HNBA), recently moved its Customer Relations Management Centre,together with HNBA, under one roof, located at No. 131, St. Michael’s Road, Colombo 03.
The combined centre will facilitate peerless services, extending many conveniences for both Life and General Insurance customers of the Companies. Sharing his views, Chief Executive Officer of HNBA and HNBGI, Prasantha Fernando stated, “Service excellence has always been a core pillar in our operations and business philosophies, aiming towards setting new benchmarks in terms of service excellence and delivery. Through this strategic move, customers of both HNBA and HNBGI could avail themselves of revolutionary as well as comprehensive General and Life Insurance Solutions and services under one roof”.
Sharing his thoughts, Chief Operating Officer on HNBGI, Sithumina Jayasundara stated, “Sustainability of any business is determined by its service excellence and how customers are taken care of, and we at HNBGI have taken measures to ensure going beyond all benchmarks in terms of our service offerings. In addition to the range of service and product offerings, the newly located Customer Relations Management Centre offers state-of-the-art facilities to our customers to create a pleasant experience”.
Chief Operating Officer of HNBA Lasitha Wimalaratne expressed his gratitude stating, “Both the Customer Service teams of HNBA and HNBGI have helped the two Companies, set new benchmarks in the industry by offering a superlative service to its customers. And together with our revolutionary product offerings and an exceptional service, the Management remains confident of its constructive way forward”.