CDB Finance leads Finance Sector Automation with John Keells IT
John Keells IT, a pioneer in Robotic Process Automation (RPA), recently implemented a state-of-the-art RPA system for Citizens Development Business Finance PLC (CDB) to help transform its banking services to digital.
Citizens Development Business Finance PLC (CDB) marked a significant milestone with this new RPA system, which has the capacity to streamline its operational processes in addition to enhancing overall efficiency and effectiveness of the organisation. This newly implemented RPA system enables CDB to fast-track multiple processes including customer onboarding, credit card operations, recovery, gold loan management, CRIB operations, auto finance, and insurance. This process will provide superior service to customers via increased internal efficiencies while reducing manual labour and optimising back-end processes.
As a result of its extensive focus on automation, CDB won the prestigious UiPath Automation Excellence Award for 2020. UiPath is one of the leading technologies selected for Automation with the consultation of John Keells IT as the consulting and implementation partner for this journey.
Sharing his thoughts on the win, Executive Director - Business Operations of CDB, Dave De Silva said, “This win reinforces our commitment towards building a business model that is sustainable and digitally driven. Through this automation we were able to provide our customers with a better service while providing our employees with a platform to work more efficiently. We believe that the banking and financial industry can drastically improve overall business operations by applying Robotics and Automation. CDB will continue to disrupt the traditional norms in the finance industry”.
“CDB Finance PLC (CDB) is one of the first to take bold steps of looking at Automation with UiPath. Today we have developed the roadmap and work with the leadership on this journey with a 360 degree understanding of their business from processes, people and technology to ensure this provides a competitive advantage to CDB” COO of John Keells IT Software Solutions and Services, Dilini De Alwis stated.
Its outstanding efforts in RPA automation have helped John Keells IT win the prestigious ‘Partner of the Year Award’ from Uipath last year. “The Award recognised us for the long-term commitment we made in RPA technology as a whole, our commitment to UiPath and the value we created to our customers throughout the years” Dilini further added.