Beware of crooked vendors – CAA

By Eunice Ruth | Published: 2:00 AM Sep 17 2020

By Eunice Ruth

The Consumer Affairs Authority (CAA) requested the public to beware of home visiting vendors, as they sell low quality products at inflated prices, with an extended warranty of five to six years.

The Director of Consumer Affairs and Information at the CAA, Asela Bandara, said they have received more complaints regarding these vendors and have launched investigations in several areas. Several cases were detected, where vendors sold low quality products for high prices, with fake documents. 

Bandara said these home visiting vendors convince the consumer to go with instalment plans and then they collect half of the cost as a down payment. They sell everything from electric appliances and other essential goods for homes. He added that these vendors cheat the consumers, by telling lies such as a particular product is for sale for a special price, and that if you pay the full cost at once, then you will receive another product for free. But before purchasing a product, the consumer needs to be aware of these lies and they should check on the product’s actual price, quality, as well as the vendor. 

He further said, sometimes these vendors have no proper companies or their personal company identity cards as a sales person and that the details in the document such as the phone number, address and the name of the vendor also can be faked in many situations. 

He urged the consumers to be aware of this and if any such cases or persons come to light, to immediately report it to the Authority using the hotline number 1977 or to message the Provincial Assistant Director’s and District Head’s number, by referring the CAA website or Facebook page.

By Eunice Ruth | Published: 2:00 AM Sep 17 2020

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