PUCSL launches hotline for complaints


The Public Utilities Commission of Sri Lanka (PUCSL) has launched a hotline to address consumer inquiries related to the recent electricity tariff hike. Consumers could now contact PUCSL officials on hotline 0775687387 to obtain clarification on the new electricity tariff. 

The public and other stakeholders could also connect with PUCSL by calling 0112392607 or 0112392608 and [email protected] or [email protected] or www.facebook.com/pucsl.

In a press release, the PUCSL noted that they took this measure considering the increasing number of complaints that were being received on the new electricity tariff. “We want to make sure that there is a smooth transition and help consumers in every way to understand the electricity bill, tariff calculations and minimise issues consumers have to face.” PUCSL Chairman Janaka Ratnayake said. 

The regulator approved a new electricity tariff revision providing relief to domestic electricity consumers from 10 August 2022 after receiving comments from the public and other stakeholders through a public consultation process. 

According to the new tariff increase, the domestic category with consumption of less than 30 units per month will be charged 25 per cent of the cost by which they are still subsided at 75 per cent, the statement said.

“Consumers using more than 31 units and below 60 units are charged 40 per cent of the total cost. They get a 60 per cent subsidy. Only 50 per cent of the actual cost is charged from those using above 61 units and below 90.  A 50 per cent subsidy is also given to that category. Accordingly, 75 per cent of electricity consumers are still being subsidised even with the new tariff revision. The PUCSL has also taken steps to encourage electricity consumers to conserve electricity and promote renewable electricity generation with the tariff revision decision,” Ratnayake said. (TR)