Airtel enables NIMH Mental Health Helpline 1926 expansion to Whatsapp


Airtel Lanka in partnership with the National Institute of Mental Health (NIMH), announced a major expansion of the 1926 Mental Health Helpline to now include a dedicated Whatsapp service. Anyone in need of mental health assistance can now reach NIMH’s Mental Health Helpline via WhatsApp on 075 555 1926.

 “The recent lockdowns and the increased isolation that it caused has led to an increase in mental health related issues. Hence, the need for a WhatsApp-based solution is very much the need of the hour. The majority who reach out through the chat-line tend to be young Sri Lankans who are struggling to cope.” “Text messaging is of course a great solution, especially for young people, who tend to be more comfortable chatting instead of speaking, especially when starting a conversation with us, and we are grateful to the Airtel team for supporting our efforts to expand access to mental health,” NIMH Senior Consultant Psychiatrist, Dr. PushpaRanasinghe said.

 Since going live on World Mental Health Day 2020, the text-based service alone has helped to initiate over 100 life-saving interventions, in addition to providing support, comfort and guidance to many individuals facing challenges with their mental health.

 “Airtel is proud to continue supporting the incredible work being done by the team at NIMH, and we hope that the expansion of the 1926 service to Whatsapp will encourage even more Sri Lankans to reach out, knowing that there is always someone there to listen,” said Ashish Chandra, CEO/MD, Airtel Sri Lanka.