ComBank’s ePassbook goes multilingual

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The Commercial Bank of Ceylon  announced that ‘ComBank ePassbook’ – Sri Lanka’s first digital passbook – is now operable in Sinhala and Tamil in addition to English, to further encourage digital banking habits and improve customer experience, the Bank said.

An upgrade to the app enables Commercial Bank customers to select the language of their preference to view their banking transactions and access all services offered by the ComBank ePassbook, he added. 

The move to make the ComBank ePassbook trilingual was to enable all customer segments of the Bank to go digital and improve digital financial inclusivity, the Bank said.

 In 2020, the ComBank ePassbook was upgraded to include self-registration capabilities, real-time transaction notifications, and a biometric login feature that enables account holders to use the app via face ID and fingerprint without having to type in the password at every login.

Notably, ComBank ePassbook App download increased by 150,000 within six months of the launch of the self-registration feature. ComBank ePassbook has users in more than 200 countries, averaging more than 10,000 active users per 30 minutes and has over one million customer registrations, the Bank said.

 Another upgrade enabled users to subscribe and unsubscribe Current Accounts, Savings Accounts, and Credit Cards in their ComBank ePassbook application. It also facilitated users to view their Current and Savings account details with unlimited transaction history, including information on unrealised cheques, account holds and the total overdraft limit for current accounts; launch searches in their Accounts and Credit card transactions by description, amounts and date ranges; and view credit card subscriptions, current billing cycles, and credit card eStatements for the past two years, the Bank further said.