CEB to launch new billing methods


The Ceylon Electricity Board (CEB) has announced three new billing methods, in a bid to address the paper shortage 

The three new methods are as follows:

Customers expecting physical bills will be issued printed bills using thermal paper during monthly meter reading. 

In the second method, the monthly electricity bill will be sent via SMS to the phone number registered with the CEB.

In the final method, customers can use the CEBCare Mobile App to get the bill.

Acting General Manager of Ceylon Electricity Board, Engineer D.C.R. Abeysekara, issuing a media release said, with the aim of providing more efficient customer service and computerising corporate affairs, these methods were introduced. This is one step further in the ‘CEB Assist’ programme. He also said a fourth method of issuing e-bills by e-mail would be launched and technical arrangements are being made. “The decision to implement this programme is based on the fact that it is not possible to print and distribute electricity bills in advance due to the paper shortage that has arisen, and resorting to these new methods will not only increase efficiency, but also in a backdrop where the cost of printing bills has increased, over Rs 1 billion will be saved per year,” he said.