SLT-Mobitel, the National ICT Solutions Provider, has signed a landmark agreement with the National Water Supply & Drainage Board (NWSDB), the statutory body responsible for the provision of safe drinking water and facilitating sanitation services, to provide a Call Centre solution for the benefit of all citizens.
The agreement was signed recently at the National Water Supply & Drainage Board premises in Ratmalana between authorised signatories for NWSDB, Nishantha Ranatunga, Chairman and Thilina Wijetunga, General Manager with Janaka Abeysinghe, CEO SLT and Lakmal Jayasinghe, Chief Enterprise and Wholesale Officer, representing SLT-Mobitel. In attendance were officials from both organisations.
Under the agreement, SLT-Mobitel will provide a comprehensive Call Centre solution with1939 as the Toll-Free short code for citizens seeking NWSDB services. The modern technological solution enables automated customer self-service and agent assisted voice call facilities. The Call Centre is also integrated through WhatsApp and a smart Chatbot via 0112 044800 (Add to phone contact list and say “Hi” via WhatsApp to link services) which brings solutions to customer fingertips on demand. The SLT-Mobitel solution will ensure the NWSDB is able to provide a more convenient service and enhance the quality of facilities extended to all citizens.
Commenting on the new partnership, NWSDB Chairman Nishantha Ranatunga said, “As a nation, we are experiencing a shift in consumer demands and a progressive channel was required to provide customers with information on services while at the same time maintaining our relationships. We partnered with SLT-Mobitel, recognised as the leader in spearheading technological innovations, to provide a Call Centre solution that was more convenient and efficient, driving NWSDB as a modern customer-centric organisation.”
SLT CEO Janaka Abeysinghe said, “We recognise that the NWSDB plays a pivotal role in water management and sanitation services for the country. SLT-Mobitel’s technical expertise and contact centre knowledge were utilised to implement a leading-edge contact centre solution for the NWSDB creating a unified approach to dealing with consumer queries, improving service delivery and sustaining consumer confidence.”