Software malfunction hinders processing of New Passports

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The firms that have been registered with the Department of Immigration and Emigration are facing serious difficulties when they have to send photos via online for processing new passports, due to a software malfunction.

It is said owing to this problem even those who visit studios too, to obtain photos for passports are greatly hindered.

Meanwhile, several owners of studious also complained that attempts made to contact the Department had been futile, complicating the issue further.

BY K.L. Suraweera (Kandy)