ComBank now offers WhatsApp and Viber Banking services in Sinhala, Tamil and English

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The Commercial Bank of Ceylon, the first bank in Sri Lanka to enable Social Network Banking services, has announced that it has enabled trilingual access to both its WhatsApp Banking and Bank with ComBank on Viber services, another first in Sri Lanka.

Consequently, users of these services can now perform functions such as account balance inquiry, account history view, cheque book request, interest rates inquiry, subscribe to ComBank Digital, and even open new Flash Digital Bank Accounts in the preferred language. Users will be prompted to select from Sinhala, Tamil and English for communication, each time they access either one of these services, the Bank said.

Commercial Bank already has a trilingual official website and a one-stop trilingual Integrated Contact Centre with customer service representatives who handle calls, written communications, customer requests and customer feedback routed through social media, team leaders and trainers.