BOC bags ‘Overall Gold Award for Excellence’

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Bank of Ceylon was awarded the ‘Overall Gold Award for Excellence in Interbank Digital Payments’ at the LankaPayTechnnovation Awards 2022 held on 29 March at Shangri-La Colombo.

The event organised by LankaClear is known to be Sri Lanka’s pioneering payment technology innovation awards. It seeks to recognise the frontrunners of payment technology innovations in the country who have steadfast to the cause of promoting electronic payments and who have constantly thrived to enhance customer convenience.

Honoured as a ‘Digital Superhero’

The outbreak of the Covid-19 pandemic almost brought not only Sri Lanka, but the entire world to a standstill. Banking services were declared a critical essential service for people in this period. 

Therefore, to honour those involved in the financial sector who worked tirelessly to ensure the general public could perform their day-to-day financial transactions from wherever they were safely and conveniently, LankaClear organised this years’ Technovation Awards ceremony under the theme ‘Honouring the Digital Superheroes’.

“We are sincerely proud to that LankaPayTechnnovation Awards 2022 honoured Bank of Ceylon as a ‘Digital Superhero’ by awarding it the Overall Gold Award for Excellence in Interbank Digital Payments’ for achieving the highest number of awards at the ceremony which included Gold Awards for the categories. We consider this as an achievement of our efforts to popularise digital banking solutions to all Sri Lankans around the country,” said Assistant General Manager Electronic Banking, Eranga Bandara.

Awards include;‘Most Popular Digital Payment Product of the year 2021’, ‘Best Bank for Retail Payments,’ ‘Bank of the year for Financial Inclusivity’ and Merit award for ‘Best Common ATM enabler of the year.

General Manager, K.E.D. Sumanasiri extends his gratitude to customers of the Bank of Ceylon for being a strategic partner in this victory and for the trust and they have placed on BOC’s digital platform. “I wish to thank the Bank’s staff for their commitment and dedication towards achieving the bank’s mission for digitalisation and empowering the country. We as the No.1 Bank in the country will always strive towards digital excellence that will uplift our community at all times,” Sumanasiri further added. 

Some key digital payment services offered by Bank of Ceylon

B App & Smart Online Banking- BOC’s B App & Smart Online Banking allows users to enjoy banking at their fingertips in a highly secured IT platform. With service facilities such as Online bill payment facility, Fund transfer Facility, Government Payments, Scheduled payments, Credit Card payments and many more, a customer is able manage each and every transaction very easily and instantly. Easily downloadable to any IOS or Android device through Google-Play or Apple App Store, a customer has to simply submit the “B-App” application form to the nearest BOC branch/ self-enroll for the App and activate their account immediately.  The App also has been reportedly downloaded more than 1 Mn times. 

BOC SmartPay – Operated under the Lanka QR system, BOC SmartPay connects a larger number of merchants with customers and allows a seamless, secure cashless-transaction mechanism which includes services such as QR Merchant payments, QR bill payments, in app bill payments etc. It is noticeable that transactions worth over Rs. 30 Mn have taken place through BOC SmartPay by now.  

BOC Smart PassBook- BOC Smart Passbook is the electronic version of a traditional passbook / Current Account Statement. The app can be downloaded through Google Play Store and App store. This App too has been reportedly downloaded more than 2 Mn times. 

BOC Smart Zone – With a customer base geographically scattered all around Sri Lanka, BOC provides its banking services to all of them using its Smart Zone which covers over 739 ATMs (both on site and off site),164 CDMs, 504 CRMs and through its interactive bill payment kiosks installed throughout the country. BOC also has a strong branch network consisting 648 branches.

BOC Digi – BOC’s state-of-the-art self-banking centre BOC Digi provides a fully equipped self-banking centre for customers to obtain all digital banking services under one roof. The service is also available 24*7.

BOC E- Connect-  For customers living in remote areas of the country who might not be aware of digital banking BOC E- connect provides them with an agency banking facility by appointing a well-recognised merchant in the area to carry out their transactions such as withdrawals, bill payments, fund transfers, etc. 

BOC Branch on Wheel–‘Branch on Wheel’ are mobile BOC branches deployed in vehicles. The service was predominantly provided during the Covid-19 pandemic to lock down areas and quarantine centres allowing customers to do banking at their door step. 

Special digital payment services offered by Bank of Ceylon during the Covid-19 pandemic

In addition to the above mentioned digital payment services Bank of Ceylon was also recognised for offering some of its unique services during the Covid-19 pandemic. 

The Internet payment Gateway facility provided to supermarkets, groceries and pharmacies etc. enabled these organisations to carry out their business as online businesses during the pandemic. For utility providers of the country such as the Water Board who could not collect their bill payments during this phase, BOC assisted them by introducing a MPOS (mobile point-of-sale) system for their meter readers to accept payments from the consumers location itself. BOC also facilitated services for its customers to make payments for online classes of their kids through its B App fund transfer facility. Bank of Ceylon also provided the IPG facility to accept online donations to the Government initiated Covid-fund ‘ITUKAMA’.